JRS FAQs


  • Will Jeffrey Robert Salon confirm my appointment beforehand?

As a courtesy we try to call and confirm all appointments at least 24 hours prior to your appointment. However, if we are unable to call or reach you, please understand that it is your responsibility to remember your appointment day, date and time to avoid late arrivals, missed appointments and cancellation fees. We also offer appointment reminders via email or text message. Please ask your stylist or at the Front Desk how to opt in to one of these methods.

  • How soon should I arrive for my appointment?

If this is your first visit or 100th visit to Jeffrey Robert Salon, please plan to arrive 10-15 minutes prior to your scheduled appointment. If you are scheduled for a chemical service you may be asked to complete a color history and questionnaire.

  • Can I bring my children with me to my hair appointment?

Children are welcome for services at Jeffrey Robert Salon. As a courtesy to other salon guests and in an effort to offer a relaxed and professional atmosphere we ask that you make other arrangements for your children during your salon service.

  • What is your cancellation policy?

We kindly request you notify Jeffrey Robert Salon at least 24-48 hours in advance if you are unable to keep your appointment. This includes if you decide to downgrade the services you are scheduled for. Cancellations can be left on voicemail, sent via email to info@jeffreyrobertsalon.com or you can return a text confirmation reminder to us. Please understand no shows and untimely cancellations leave gaps in our schedules that cannot be filled by our waitlist, which results in a loss of revenue. We understand special circumstances are unavoidable and a cancellation may be necessary. Guests who do not honor our cancellation policy will be required to pre-pay for future appointments.

  • What should I do if I’m not feeling well and I have an appointment?

When the weather changes, Jeffrey Robert Salon is aware that guests may get sick. Please stay home and get better. Give us a call as soon as possible at 508.407.8889 and we will do our best to reschedule your appointment as soon as possible Our number one priority is for you to stay healthy, as well as our team.

  • Does Jeffrey Robert Salon have a Loyalty Program?

Yes, please click here for more information on Jeffrey Robert Salon’s Loyalty Rewards Program.

  • Is there a difference in price for a trim vs. a haircut?

No, there is no difference; the service is the same

  • Does Jeffrey Robert Salon take walk-ins?

Walk-ins are welcome and will be accommodated with the next available stylist.

  • Do I need to turn my cell phone off when I arrive at the salon?

We kindly ask you to turn your cell phone to silent/vibrate while in the salon.

  • What if I am late for my appointment?

We will work with you and our service providers schedules to do as much of your service as possible. In some instances your appointment may need to be with another service provider or rescheduled to a different day.

  • I’m having a wax service, should I let my stylist know if I’m on any kind of medication?

Yes! Always let your stylist know if and when you are taking any medications that affect your skin or general sensitivity. Under certain medications your can be more susceptible to heat burn from the wax. If you experience significant discomfort during your wax, don’t be shy! Let us know; It’s what we’re here for.

  • How can I pay for my appointment?

Jeffrey Robert Salon accepts cash, Visa, MasterCard and Discover for all services and retail purchases. Gift certificates must be paid with cash, Visa, MasterCard or Discover. 

  • How much should I tip?

Tipping is always at your discretion. The salon industry standard ranges from 15% - 20% of the service fee. 

  • Am I allowed to pay for tips with my credit/debit card?

Sorry, tips can be paid with cash or a check written directly to your service provider.

  • What is your return policy for retail products?

We guarantee all of our retail products 100%. If you are not happy with a retail product we welcome an exchange within 60 days for the purchase date. Sorry, we do not offer refunds. 

  • Do you offer gift cards?

Jeffrey Robert Salon offers gift cards in any denomination. GIFT CARDS are available in salon during regular business hours, over the phone and on our website. Jeffrey Robert Salon gift cards are transferable to other guests. Gift cards are not refundable. 

  • My regular stylist is out sick, is it okay to see another stylist?

We are a professional team and are pleased to have guests work with any member of our staff. Please feel comfortable about asking for another staff member to perform your next service. 

  • I’m having my hair and makeup done at JRS for my wedding. Do I need a trial run and when should I have this done?

A trial appointment for hair and/or makeup is not necessary but we highly recommend it! If you decide to schedule a trial run, 4 to 6 weeks prior to the big day is best.

  • Does Jeffrey Robert Salon offer consultations?

Yes we do. JRS is excited to offer the Jeffrey Robert Salon Experience complimentary to new guests!  
During this 15 minute appointment you will learn:
· The hairstyles which look best for your face shape 
· Which colors enhance your hair & makeup 
· The eye brow shape that is best for you 
· The salon products that will work best with your hair needs 


- Call us today at 508-407-8889 to set up your
Jeffrey Robert Salon appointment with a stylist today.

- Have a question that wasn't answered above?
Feel free to send us a message on our CONTACT page! 

CONTACT US

JEFFREY ROBERT SALON 
732 Southbridge Street
Auburn, Ma 01501

508-407-8889

info@jeffreyrobertsalon.com

SALON HOURS:
Sunday/Monday/Tuesday - CLOSED
Wednesday - 10am - 8pm
Thursday - 10am - 8pm
Friday - 10am - 8pm
Saturday - 9am - 3pm